Navistar’s New Service Communication Platform Aims To Simplify Fleet Management

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Navistar demonstrated its new fleet service communications platform, International 360, at the International Truck booth at the NACV (North American Commercial Vehicle) Show in Atlanta, which ran October 28 to 31. The system communicates with International’s service network through OnCommand Connection, Navistar’s remote diagnostics platform, providing information on vehicle health, location, and more.

A Wealth Of Data

According to Navistar, International 360 works with existing fleet maintenance systems to send service status updates, including VIN-based service history and repair order communication history, to fleet operators and is compatible with all makes and models. The platform is accessible from smartphones, tablets, or computers, and users can use the web portal, email, or an integrated third-party system to receive updates. With remote diagnostics owners get fault details, recommended repair plans, and other information to determine optimal times and locations for servicing. International 360 allows users to create online service requests and identify which dealer has the needed parts on hand through integrated parts inventory data, the company says.

Managing Maintenance

"We've listened carefully to fleets' input, and understand that the process of managing maintenance and repairs can be complex, challenging, and time-consuming," says Friedrich Baumann, president of Aftersales. "Customers need a single, easy-to-use tool that improves visibility throughout the service process. With International 360, we're delivering a unified fleet management and service communications platform that maximizes uptime, reduces total cost of ownership and provides a best-in-class ownership experience."

Source: Navistar

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